Return policy

RETURNS

Our policy lasts 30 days. If more than 30 days have passed since your purchase, unfortunately we cannot offer refunds or exchanges.

To be eligible for return, your item must be unused and in the condition you received it. It must also be in its original packaging.

Returning certain types of goods is not permitted. Therefore, perishable goods, such as food, flowers, newspapers or magazines, cannot be returned. Likewise, we do not accept intimate or sanitary products, dangerous materials or substances, nor flammable liquids or gases.

Other items not authorized for return:

• Gift Cards
• Downloadable software
• Certain health and personal care products

To complete your return, we require a receipt or proof of purchase.
Do not return your purchase to the manufacturer.

In some cases, only partial refunds are granted: (if applicable)

• Books showing obvious signs of use
• CDs, DVDs, VHS tapes, software, video games, audio cassettes or vinyl records that have been opened.
• Any item that is not in original condition, damaged, or missing parts for any reason not due to error on our part.
• Any item returned more than 30 days after delivery

Refunds (if applicable)
Once you return received and inspected, we will email you to let you know that we have received the returned item. We will also let you know if your refund is approved or refused.
If it is approved, your refund is then processed and your credit card or original payment method is credited ) automatically within a few days.

Delayed or missing refunds (if applicable)
If you have not received a refund yet, double-check your bank account first.
Then contact your credit card company, as the official display may not appear of your refund takes a little of time.
Then, contact your bank. The posting of a refund is often preceded by a processing time.
If you have taken all these steps and you still have not received your refund, contact us at the following address: contact@cermila.com.

Sale or promotional items (if applicable)
Only regular priced items are refundable. Unfortunately, sale or promotional items are not.

Exchanges (if applicable)
We only replace initially defective or damaged items. If you need to replace yours with the same item, please email us at contact< /span>@cermila.com and send your article to: Perilley , 47200 Marmande, France

Gifts
If the item was marked as a gift at the time of purchase and if it was shipped directly to you, you will receive a gift credit equal to the value of the item being returned. Once the returned item is received, a gift voucher will be sent to you by post.

If the item was not marked as a gift at the time of purchase, or if the gift giver had the order sent to them in the purpose of giving it to you later, we will send the refund to her and she will therefore know that you have returned her gift.

Shipping
To return your product, you must send to the following postal address: Perilley, 47200 Marmande, France

Shipping costs associated with returning your item are your responsibility. They are not refundable. If you receive a refund, the return shipping cost will be deducted.

Depending on where you live, the time it takes to receive your exchanged product may vary.

If you are shipping an item worth more than $75, we recommend using a shipping tracking service or insuring your shipment. We do not guarantee that we will receive the returned item.